Filing & Managing an Insurance Claim

We eliminate the stress & confusion.

Most people go their entire life without having to make a property insurance claim. At RPM, we help customers daily with them, and specialize in handling the stresses of the insurance claims process.

Step By Step Claims Process:

 
1. Contact your insurance company

Unfortunately, hail, extreme weather, and other catastrophic events can cause serious damage requiring an insurance claim to be filed. The 1st step is calling your property insurance company’s claims phone number.

SAVE TIME: There will be a customer service number for property claims on your policy or recent statement. Your agent is not going to be able to help expedite the process, since you are the policy holder it will be you who has to call and make the claim. Once in contact with the correct department, you will have to inform them of the exact date and time the damage occurred.

2. Your insurance company will assign an adjuster to your claim 

The adjuster assigned to your claim will contact you to set up an appointment to do a property inspection and assess the damage to your property. This can take up to 48 hours at times, and potentially longer after a major storm event that produces a high volume of claims. You will be assigned a claim number and the adjuster should let you know when they will be coming to inspect your property and assess the extent of the damage. 

3. Information needed from your insurance company

• Claim Number

• Date and time of the inspection

• Adjuster’s name and phone number. 

4. After you hear back from your adjuster, contact RPM

Contact your RPM representative and provide them with the information you received from your adjuster.  RPM project managers are trained to correctly identify and assess hail, water, wind, and fire damage, and also know what it takes to complete your construction project. Effectively restoring your home or property back to its pre-loss condition and in line with the current building codes and regulations requires proper education and planning before the adjuster comes out.

5. We will take care of the details with the insurance company

RPM can provide your insurance company with a full written scope of the damage, and any necessary documentation to ensure that there are no discrepancies on the actual work needing to be done. We regularly complete any claim repairs at the pricing provided by the insurance carrier as long as we can agree on the scope of work.

6. Claim Settlement

Once the claim estimate for repairs is finalized the insurance company will usually mail, or provide a digital copy to you. It can take 7-10 days to receive this information but it is important not to start work prior to receiving written approval. Contact your RPM project manager once you receive the packet and schedule an appointment to review it and get your project scheduled for production. 

7. Closing the Claim

Once the repairs are finished your RPM project manager will do a final walk through of the job site to ensure quality and provide you with a Certificate of Completion to sign. This will be submitted to your insurance company to notify them that the claim repairs are completed. In most cases, a signed Certificate of Completion is needed for the insurance company to release the final funds to pay for the repairs.

Confused on How to File an Insurance Claim?

Call our local, family owned and operated business today!